Restaurants need to monitor their social media presences. An example. I know of a situation in which a waiter – a good, “seasoned” server – went into his place of work, checked in on Facebook, and thinking his quote would only appear on his own timeline and not that of the restaurant’s Facebook page wrote, […]

A bartender who steals from other bartenders has to be the lowest form of life.

Serving rude restaurant guests leaves you with very few options.  In order to maintain my faith in humanity, I tend to chalk it up to a bad day or having a bit

This information comes from years of working in the service industry. It is not opinion. It is based on experience, both individual and collective. It is designed to allow you to understand the system of the industry so that you can better enjoy yourself when dining out.

Labor law violations are rampant in the restaurant business and cash is one of the main reasons. Where there is cash, games are played; and small restaurants are still largely cash businesses. Workers across the country, however, are doing something about their rights.

Saturday night I spent some time on the patio with one of…

 Restaurants are the most searched industry by consumers through both mobile applications and browsers, according to a new study from SinglePlatform at Constant Contact and research firm Chadwick Martin Bailey.

A waitress at a Kansas City Royals game was fired after threatening to spit in the food of the officers when they dined at her restaurant. The officers took to social media and got her fired. Justified?

As of 2011, 1 in 12 private-sector workers was employed in the restaurant industry. But women, especially women of color, face a variety of struggles in this growing field.